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Ric O'Shay

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A couple of days ago I experienced a incident that was a first for me. I was shooting my new Bear A riser that I'd received from Big Jim's. After about 20 shots, as I was drawing the next arrow, I heard a loud POW, the bow flew out of my hands and hit the ground. The top limb was about 3 feet from the rest of bow. After close inspection, all parts were (except for a few ground scars) there with one exception. The catch lip for the top attachment assembly was 1/2 gone. A systematic search of the ground turned up the top section of the catch lip. Seems that lip had broken allowing the hinge to open and the top limb to come flying out.
I called several Bear Archery dealers and to a letter, each only had the complete latch assembly. Well, at $35.00 or so plus shipping, I decided to call Bear Archery Customer Service. I got what seemed to be a very nice gentleman. After a short explanation by me, his first words were, "That's never happened before!" After accepting my apology for being the first in line with this issue, he asked if I had contacted any of their dealers. I said that I had but to the dealer each had offered to sell the entire latch assembly. They had no individual parts to sell. 
I was placed on hold for less than a minute. He came back and wanted my name and address and stated the parts were in Gainesville and he would have two of them shipped to me at no charge. That was yesterday and I'm anxiously awaiting the delivery service. 

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Bisch

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Reply with quote  #2 
There’s nothing like good customer service to give a good rep to a company!

Glad they are fixing you up Danny. It always sucks rotten eggs when a bow breaks!!! Question though, if the bow is new, shouldn’t this be a warranty issue??? Why would the dealers only want to sell you a part, and not replace under warranty???

Bisch

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Primal Tech longbow 50#@29”
Primal Tech recurve 50#@29”
Sarrels Blueridge longbow 50#@29”
Sarrels Bobcatt TD recurve 50#@29.5"
Rob Green selfbow 47#@29”
Lonnie Dye composite 48#@29”

I hail from about 4hrs southwest of Tim King! [biggrin]
Deno

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Reply with quote  #3 
Sounds like top notch Customer Service for sure.

Deno

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United Bowhunters of New Jersey
Traditional Archers of New Jersey TANJ

Howard Hill Wesley Special 70#
Howard Hill Big 5  65#
Jerry Hill Stalker Deluxe  60#
Jerry Hill Wildcat ll 50#


 

Northern New Jersey
Ric O'Shay

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Reply with quote  #4 
Bisch - you've asked a question only the dealers can answer. It seems they only carry the complete TD assembly...no individual parts
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timking

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Reply with quote  #5 
Danny,
I would like to be a fly on the wall watching you draw that bow for the first time after repair!

I dunno, I kinda have mixed opinion on that one...I am glad they are getting you the part at n/ch, but....

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Dallas, Texas
62" #55 Fox High Sierra 
62" #58 Black Widow MA
64" #56 A&H ACS 
Widowmaker 350 Carbon shafts
200 gr. Iron Will 4 blade



Kelly

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Reply with quote  #6 
Ric, did that latch catch have a good, working spring behind it? Never have heard of that one either. Did this happen at full draw or upon release? Glad you are ok.
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Yours for better bowhunting, Kelly

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>>>>============> Enjoy the flight of an arrow amongst Mother Nature's Glory! Once one opens the mind to the plausible, the unbelievable becomes possible! >>>>============>
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Tradslinger

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Reply with quote  #7 
some guy named Forest Gump said it all when he said that .... happens and it does. usually to me, things totally unheard of LOL. But for you it finally had to be a breath of fresh air to get someone that could and did help you. great to see that they stood behind their product too. sure hope that all is well and that it performs awesome for you
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"But a man drew his bow without taking special aim and struck the king of Israel through the joints of his armor." 1 Kings 22:34
Ric O'Shay

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Reply with quote  #8 
  • Kelly - Yes it did and still does have a good spring behind it. It broke right where the latch goes over and secures the arm. It did not break the lip off but broke the meaty  portion of the latch exactly where the lip meets the latch arm. It happened just as I was reaching full draw. Another split second and I would have released the arrow, but alas, the broke bow beat me to it. [smile] 

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Bisch

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Reply with quote  #9 
This still just boggles my mind that they did not immediately say “Send that bow back to us, and we will have a replacement on the way out today”!!!!!!

Bisch

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Senior Member - Traditional Archery Society
Life Member - Traditional Bowhunters of Texas
Life Member - Lone Star Bowhunters Association

Primal Tech longbow 50#@29”
Primal Tech recurve 50#@29”
Sarrels Blueridge longbow 50#@29”
Sarrels Bobcatt TD recurve 50#@29.5"
Rob Green selfbow 47#@29”
Lonnie Dye composite 48#@29”

I hail from about 4hrs southwest of Tim King! [biggrin]
Bisch

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Reply with quote  #10 
Oops! Double post

Bisch

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Senior Member - Traditional Archery Society
Life Member - Traditional Bowhunters of Texas
Life Member - Lone Star Bowhunters Association

Primal Tech longbow 50#@29”
Primal Tech recurve 50#@29”
Sarrels Blueridge longbow 50#@29”
Sarrels Bobcatt TD recurve 50#@29.5"
Rob Green selfbow 47#@29”
Lonnie Dye composite 48#@29”

I hail from about 4hrs southwest of Tim King! [biggrin]
James Calamaris

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Reply with quote  #11 
Rick, just a little curious, why didn’t Big Jim take care of it?
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Jim Calamaris 
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Ric O'Shay

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Reply with quote  #12 
It was like the word "warranty" was deleted from everyone's vocabulary. All were ready to sell the complete latch assembly but no one had individual parts. Bear was the only one that had parts and sent them free of charge.

James - the lady at Big Jim's said they only had the complete assembly and referred me to the Bear factory.

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Hud

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Reply with quote  #13 
Ric, I have the same A riser, and would suggest checking to see if the locator screw is in the limb assembly.  On mine, if the screw were missing the limb would drop out of the pocket, or recessed base, where the limb slides under the base to a depth of 3/8". The latch assembly basically holds the limb in the correct position when unstrung, as long as the locator screw isn't missing.  The latch is thin metal, and the release isn't design to hold the limb under extreme pressure.  The base of the latch cover merely holds the limb on the screw. The locator screw holds the limb in the pocket 3/8" and the latch keeps if from dropping out of position.  The bow can be shot with one of the screws missing from the latch, or even in the open position (not recommended).

Unless the limbs fit is too loose, or the locator screw is missing, the latch will work as designed. It is really a simple but genius design. Your very lucky the limb did not hit your head.
Ric O'Shay

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Reply with quote  #14 
Before this gets too out of hand, specially with speculation towards the bow limb retention system and the great dealers that assist in marketing the bow, the reason of this post was the give kudos to Bear Archery in supplying the necessary parts to replace the broken catch lip FREE OF CHARGE. I understand the dealers purpose for only stocking the entire assembly. That's good business sense. Why stock individual parts when they are never called for. Even the Bear rep, when I told him the catch lip had broken, said "I've never heard of that." 

Please let me say that anything that "man" makes will wear out and eventually break or can be defective to begin with. Since the late 1970's, I've owned and shot many Bear TD bows. They have no take apart screws or bolts, no tapered washers to center the bolts and do not need an Allen wrench to put the limbs back together. All these items can and have been lost on hunting trips. As Hud said, it is a genius design by one of the great men of archery. Even the locator screws (present on all my Bear TD's) are positioned as to prevent the upper and lower limbs from being reversed. It is, in my opinion, one of the best TD systems ever designed.

The catch lip broke in half and the bow came apart. Bear is replacing the catch lip free of charge. KUDOS to Bear and all their great dealers and representatives. 

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Ric O'Shay

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Reply with quote  #15 
Well, gentlemen, United Parcel Service just knocked on my front door some 7 hours after my last post and left an envelop from Gainesville, FL. Low and behold, it is a new catch lip. Now, if my mechanical abilities will engage I will change out the broken one and replace it with a new one from Bear Archery.... at no charge.

BTW - I've sent an email to Big Jim's inquiring about the availability of the new 50th Anniversary riser. 

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JDBERRY

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Reply with quote  #16 
Danny, are you sure you need that thing or are you trying to get a free Bow...piece by piece? Cant never tell with you Texans. ;^)    ...OE
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Medical Lake, Washington State
Ric O'Shay

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Reply with quote  #17 
Mr. Berry - At least with your bows, I have NEVER had a failure to operate or "communicate" as they say in the movies.

Well, to my dismay, my mechanical abilities prevailed. The broken catch lip has been replaced thanks to a very small torch cleaner, a pair of needle nose pliers, a tack hammer, screwdriver and a paperclip. Gotta love those paper clips! Think I'll add a couple to my possibles bag. [biggrin]

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JDBERRY

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Reply with quote  #18 
You stay safe and keep away from the careless, we need you around Dan.   ..OE
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Ric O'Shay

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Reply with quote  #19 
Doing my best Mr. B! Of course there are no careless people in Medical Lake........are there?
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JDBERRY

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Reply with quote  #20 
Sometimes I think the only careful ones are the Mule Deer.     ...OE
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